Terms of Service

Last updated: August 2026

Welcome to Koadi Technology ("Koadi", "we", "us"). By creating an account or using koaditech.com and the Koadi mobile applications (together, the "Platform"), you agree to these Terms.

1. The Platform

Koadi is a marketplace that connects clients seeking IT services with independent technicians who provide them. Technicians are independent contractors, not employees or agents of Koadi. Koadi is not a party to the service agreement formed between a client and a technician, but we facilitate payment, escrow, and dispute resolution as described in the Koadi Guarantee.

2. Accounts

You must be at least 18 and provide accurate information, including a verified phone number. You are responsible for activity under your account. We may suspend accounts that violate these Terms, harm other users, or abuse the Platform.

3. Payments and fees

Client payments are processed by Stripe and held in escrow until the client approves the completed work. Koadi retains a platform fee from the technician's payout at the rate displayed at the time the job is escrowed. Tips are optional and pass to the technician in full. Chargebacks filed while a dispute is open may pause payouts pending resolution.

4. Conduct and objectionable content

You agree not to: circumvent the Platform to avoid fees on work sourced through Koadi; misrepresent your identity or qualifications; post unlawful, fraudulent, or abusive content; or interfere with the Platform's operation.

There is no tolerance for objectionable content or abusive users. Harassment, hate speech, threats, sexually explicit material, and content that targets or endangers another person are prohibited in every part of the Platform — job posts, chat messages, photos, reviews and profiles alike.

Text you post is screened automatically before it is published, and every message, photo, review and profile can be reported from inside the app. We review reports within 24 hours and remove content that breaks these rules, ejecting the user who posted it. You can also block another user at any time, which stops them contacting you; blocked users are listed under Profile → Blocked users, where a block can be undone. To report content or a user outside the app, contact us at koaditech.com/contact.

5. Cancellations, disputes, refunds

Cancellation and refund behavior is described in the Koadi Guarantee. Our dispute decisions on escrowed funds are final within the Platform, without limiting rights you may have by law.

6. Disclaimers and liability

The Platform is provided "as is". To the maximum extent permitted by law, Koadi's total liability for claims arising out of the Platform is limited to the greater of $100 or the fees you paid Koadi in the 12 months before the claim. We are not liable for the acts or omissions of independent technicians, though the Guarantee applies as written.

7. Changes

We may update these Terms; material changes will be notified in-app or by email. Continued use after changes take effect constitutes acceptance.

8. Contact

Questions about these Terms: koaditech.com/contact.