Privacy Policy

Last updated: August 2026

Who is responsible for your data

Koadi Technology LLC, 44 Apple St, 1st Floor, Tinton Falls, NJ 07724, United States, is the controller of the personal data described here. Reach us at help@koaditech.com, on 848-266-6363, or through koaditech.com/contact.

What we collect

Account. Your name, email address, phone number, profile photo, and whether you sign in with a password, Google or Apple. Passwords are stored only as a one-way hash. If you use Apple's Hide My Email, we only ever see the relay address Apple gives us.

Jobs and messages. What you write when you post a problem, any photos you attach, the address if the work is on-site, chat messages, and bids.

Technician verification. If you sign up to work through Koadi: a government ID, a selfie holding it, and optionally an insurance certificate, certifications or business documents, along with your answers about ID type, experience, specialities and service area.

Payments. Card details are entered directly into Stripe and never reach our servers. We keep the amounts, fees, payout status and Stripe's references.

Calls. Voice and screen-share calls between a client and a technician run directly between the two devices and are not recorded by us. Calls to our phone assistant on 848-266-6363 are recorded and transcribed, which the assistant tells you at the start of the call.

Technical. Your IP address, browser or device type, and a record of sign-ins and other account events, kept as a security trail.

Analytics. Page views, collected by analytics software we run on our own servers. It sets no cookies and builds no profile of you.

Why we use it, and on what basis

To provide what you signed up for (performance of a contract): creating your account, matching jobs with technicians, chat and calls, taking and releasing payment, and sending the notifications the service depends on.

To meet legal obligations: keeping records of completed jobs and payments for tax and accounting, and checking the identity of technicians before they are let near anyone's systems.

To keep the platform safe (legitimate interests): preventing fraud and abuse, screening published text, keeping the security trail, and receiving crash reports. We remove identifiers from crash reports before they leave our servers.

Where you ask us to (consent): anything optional, which you can withdraw at any time without affecting the rest of your account.

Who else processes it

We do not sell personal information, and we never show a client's phone number or email address to a technician, or the other way round. Technicians see the job details they need; clients see a technician's name, photo, rating and profile.

These companies process data on our behalf:

• Hetzner (Germany and Finland) hosts our servers and database, so your data physically sits in the European Union.
• Stripe takes payments and pays technicians.
• Resend delivers our email. Because our SMS codes are sent through an email-to-SMS gateway, verification codes pass through Resend and then ClickSend.
• Retell AI runs the phone assistant, including recording and transcribing those calls.
• Sentry receives crash reports, with identifiers stripped out first.
• Moonshot AI currently powers Koadi Assist, our chat helper, and is based in China. What you type into that chat is sent to them to produce a reply. Do not put anything into it you would not want processed outside the United States or the European Union.
• Google and Apple, only if you choose their sign-in, and only to confirm who you are.

Several of these are in the United States, so using Koadi involves transferring data there.

How long we keep it

Your account data is kept for as long as the account exists. Verification documents are deleted the moment you delete your account. Records of completed jobs and payments are kept for as long as tax and accounting law requires, with your personal details anonymised once you leave. One-time codes and password-reset tokens are cleared as soon as they are used or expire.

Cookies

We set one cookie: the session cookie that keeps you signed in. It is strictly necessary, so it does not require your consent, and it is removed when you sign out. Our analytics sets no cookies, and we run no advertising or third-party tracking cookies. That is why you are not asked to dismiss a cookie banner here.

Your rights

You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or hand it to another provider. Where we rely on your consent, you can withdraw it at any time.

Two of these you can exercise yourself, immediately:

• A copy of your data: sign in and use Download my data on your profile page. It arrives as a single file. People you dealt with appear by name only, because their contact details are their personal data rather than yours.
• Deletion: Delete account on the same page, or the Profile tab of the app. Finish or cancel any job still holding money first.

For anything else, write to help@koaditech.com. We answer within one month. If you are in the European Union or the United Kingdom you may also complain to your national data protection authority; in the United States you may contact your state Attorney General. We would rather you told us first, so we can put it right.

What deletion actually does

Removed immediately: your name, email address, phone number, profile photo, bio, skills, saved payment method reference, push notification token, and every verification document you uploaded. Your Google and Apple sign-ins are unlinked, and we tell Apple to revoke our access.

Kept, and why: records of past jobs and payments remain, with your details replaced by "Deleted User". Tax, accounting and fraud-prevention obligations require this, and the other party to a finished job is entitled to an accurate record of it. We keep nothing beyond what those obligations require.

Children

Koadi Technology is for adults. You must be 18 or older to hold an account, and we do not knowingly collect data from anyone younger.

Changes

If we change how we handle your data we will update this page and move the date at the top. Where the change is significant, we will tell account holders directly.